Contact information
Contact Us
If you have questions regarding our silk momme ratings, pillowcase sizing, sensitive skin care, delicate fabric washing guidelines, order status, shipping, or returns, our customer concierge team is ready to assist. We respond to all inquiries within 24 to 48 business hours.
| Store Name: | Omni Silk |
| Website: | omnisilk.site |
| Email: | support@omnisilk.site |
| Phone: | +61 7 4184 1300 |
| Business Address: | 74 Emerald Park Way, Urangan QLD 4655, Australia |
| Support Hours: | Monday to Friday: 9:00 AM – 5:00 PM (AEST) |
Important Note: The physical address listed above is dedicated to corporate administrative operations only. Due to personal bedding hygiene standards, sensitive fiber sorting protocols, and dedicated warehouse receiving workflows, please do not dispatch returned silk pillowcases, sleep masks, or parcel packages to this address without obtaining an authorized return warehouse address and an official RMA number from our support team first.